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Title
Text copied to clipboard!CRM Architect
Description
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We are looking for a CRM Architect to lead the design, development, and implementation of Customer Relationship Management (CRM) solutions that drive business growth and enhance customer engagement. As a CRM Architect, you will be responsible for understanding business requirements, translating them into technical solutions, and ensuring the successful integration of CRM systems with other business applications. You will work closely with stakeholders, business analysts, developers, and project managers to deliver scalable and efficient CRM architectures that support sales, marketing, and customer service operations. Your role will involve evaluating existing CRM platforms, recommending improvements, and overseeing the customization and configuration of CRM tools to meet organizational needs. You will also be responsible for establishing best practices, ensuring data integrity, and maintaining security standards within the CRM environment. The ideal candidate will have a deep understanding of CRM platforms such as Salesforce, Microsoft Dynamics, or similar, and possess strong analytical, problem-solving, and communication skills. You should be comfortable working in a fast-paced environment, managing multiple projects simultaneously, and mentoring junior team members. This position offers the opportunity to make a significant impact on the organization’s customer engagement strategies and overall business success.
Responsibilities
Text copied to clipboard!- Design and implement CRM architecture solutions.
- Collaborate with stakeholders to gather and analyze business requirements.
- Integrate CRM systems with other business applications.
- Oversee customization and configuration of CRM platforms.
- Establish and enforce CRM best practices and standards.
- Ensure data integrity and security within the CRM environment.
- Evaluate and recommend CRM platform improvements.
- Provide technical leadership and mentorship to team members.
- Develop documentation for CRM processes and solutions.
- Support change management and user adoption initiatives.
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience as a CRM Architect or similar role.
- Expertise with CRM platforms such as Salesforce or Microsoft Dynamics.
- Strong understanding of CRM integration and data migration.
- Excellent analytical and problem-solving skills.
- Experience with API development and third-party integrations.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and priorities.
- Familiarity with security and compliance standards.
- Experience in mentoring or leading technical teams.
Potential interview questions
Text copied to clipboard!- Which CRM platforms have you architected or implemented?
- Describe a complex CRM integration project you led.
- How do you ensure data integrity and security in CRM systems?
- What strategies do you use for user adoption and change management?
- How do you stay updated on CRM technology trends?
- Can you provide examples of CRM customizations you have delivered?
- What challenges have you faced in CRM projects and how did you overcome them?
- How do you approach requirements gathering from business stakeholders?
- What is your experience with API development for CRM systems?
- How do you ensure scalability and performance in CRM architectures?
